S39 E1 • Canada's Worst Customer Service: Store Edition

Marketplace launches our 39th season with a special one-hour episode that takes on Canada's major store chains. Just how bad is their customer service? We reveal frustrating shopping experiences on hidden camera, commission a poll -- where Canadians tell us which stores are the worst -- and we name names. Then, we put professional secret shoppers to work across the country, documenting just how bad customer service can be. Even host Erica Johnson can't believe what she finds, shopping at the three stores rated worst. Complaining experts weigh in, and stores react when we reveal who wins at being worst.

Première diffusion : 6 janvier 2012

S39 E2 • What FX?

Lots of people swear by it, as evidenced by its status as Canada's top-selling cold remedy. But does COLD-FX really do what the company claims? Marketplace puts COLD-FX to the test, and discovers that there may be more clever marketing than proven science at the heart of their success. Host Erica Johnson also reveals where the processing of this "Proudly Canadian" product takes place, and speaks with company insiders who reveal a dirty secret. Also, what does Don Cherry have to say?

Première diffusion : 13 janvier 2012

S39 E3 • Trouble For Rent

Leaky roofs. Mouldy walls. Broken doors and windows. Would you want to live in such a place? Probably not. But some tenants of one of Canada's largest landlords have had to endure those conditions for years. Now, Marketplace is exposing renters' horror stories about a multimillion-dollar company that just hasn't seemed to care. In Trouble for Rent, Tom Harrington meets tenants of a national rental company and uncovers a disturbing history of unhealthy homes, poor maintenance and corporate callousness. On hidden camera we hear what tenants are told when shopping for a new apartment and with the help of experts we put apartments to the test. What we find is troubling so we go looking for answers from the people at the top.

Première diffusion : 20 janvier 2012

S39 E4 • The Toilet Paper Chase

Canadians love their soft toilet paper, and some of the softest toilet paper comes from new trees. For the environmentally conscious shopper, eco-labels on products such as toilet paper can put their mind at ease -- a guarantee that the forest the paper comes from is being protected. Organizations promising the long-term protection of forests have standards companies must follow before they can put those logos on their products. You may have seen them on paper products, or wood products. But what do these eco-logos mean on the ground? And what do they mean to Canadians? Marketplace's Tom Harrington wants to find out what's behind one prominent eco-logo. He tracks down a popular toilet paper brand found in Canadian supermarkets to its source, the New Brunswick forest from where it comes, and discovers the answers aren't always clear cut.

Première diffusion : 27 janvier 2012

S39 E5 • Lousy Labels: Health Hype

Millions of Canadians are trying to do the right thing for themselves and their families by buying healthy food. But how much can they rely on the health information on food labels? More and more, companies are slapping hollow claims on their products to drive up sales -- and obscure potential health risks. In this year's Top 10 countdown of Lousy Labels, Erica Johnson finds the truth behind the latest buzzwords on food packaging. It will make you think twice before filling up your shopping cart.

Première diffusion : 3 février 2012

S39 E6 • Snake In The Grass & Busted: Air Canada

We Canadians are tolerant people. We'll grudgingly put up with long lineups, discourteous drivers and other invasions of our personal space and patience. But don't you mess with our lawns and gardens. Tom Harrington reveals the story of how, for many unwilling clients, Canada's largest lawn care company has become a more invasive pest than the ones they promise to get rid of. What do you do with a lawn care outfit that won't take no for an answer? Marketplace exposes their over the top tactics, and we speak with an insider who worked for the company.

Première diffusion : 10 février 2012

S39 E7 • Recruitment Rip-Off

Tom Harrington exposes the aggressive practices of a job search marketing firm -- one that acts more like a recruitment agency. While this firm does have all sorts of clients, it seems to specifically target new Canadians, charging them for services and information widely -- and freely -- available. Recruitment Rip-Off takes us inside the operation, and includes heartbreaking testimony from the victims.

Première diffusion : 17 février 2012

S39 E8 • Framed

The materials in them are downright cheap. Even crafting the lenses is hardly labour-intensive. So why are prescription eyeglasses so darned expensive? Tom Harrington focuses in on the outrageously high price of spectacles. In this eye-opening report, we test recent changes in retail and regulation, to see if anyone's offering a better deal.

Première diffusion : 24 février 2012

S39 E9 • When The Repairman Knocks

You've got a problem with something in your home, and you need it fixed -- fast! But who do you call? And who can you trust? In a special one-hour edition of Marketplace, Tom Harrington tests the skills and ethics of home repair services. Among Canadians' top complaints: overcharging, suggesting or performing unnecessary work and shoddy quality. We put home service trades-people to the test, in a house wired up with hidden cameras. We watch them while they work on what should be a fairly simple repair job -- only to get charged for unnecessary work. And you won't believe what happens when we call them on it.

Première diffusion : 2 mars 2012

S39 E10 • Tripped Up

Going on vacation? Think travel health insurance is going to protect you if something goes wrong? Marketplace exposes an industry that's set up to fail -- convoluted medical questionnaires that can trip people up, travel agents on hidden camera giving dangerous advice, and travellers left on the hook for hundreds of thousands of dollars. Watch what happens when Erica Johnson goes looking for answers from a multi-million dollar industry that "regrets your claim is denied."

Première diffusion : 9 mars 2012

S39 E11 • Dirty Hospitals

Canada has the highest rate of hospital acquired infections in the developed world, and Canada's consumer watchdog wants to know why. Erica Johnson puts hospital cleanliness to the test, and finds a mess that is making you sick. With hidden cameras, including Canada's first hidden camera glo gel test, insider interviews and expert opinions, Marketplace uncovers why people in Canadian hospitals are too often getting sicker instead of better. Note: Marketplace went inside eleven hospitals in Ontario and British Columbia. We decided to only name the Niagara region hospitals because that is where there was a major C. difficile outbreak last year, that is where Gary Ball died, and those are the hospitals Dr. Kevin Smith supervises. We didn't name the other hospitals, because it would be unfair as we didn't ask hospital representatives to speak to us on camera. They were illustrative of dirty hospitals across the country. As Dr. Michael Gardam says in our story, "I would suggest you could probably find examples of this in pretty much every hospital in the country."

Première diffusion : 23 mars 2012

S39 E12 • The Busted Edition

In its season finale, Marketplace expands on its popular "Busted" segment with an hour-long special, The Busted Edition. Co-hosts Erica Johnson and Tom Harrington report on shocking claims and shoddy services that drive Canadians crazy. It's an hour of television that will have the country shouting, "You're Busted!" at their TV sets. Anti-viral tissue claims, bank fees, outrageous markups at a national car service chain, cable and phone service charges, fast-food marketing spin, extended warranty fine print -- even charities and government watchdogs get "busted" by Marketplace in this wide-ranging exposé.

Première diffusion : 6 avril 2012